1. Q: Why your website does not have shopping cart and membership?

A: Shopping cart will require our customers to register your personal information on the site,but such information is easy to reveal to the internet hackers. So it is more safe to directly email us your order and other information,after doing the first order we will keep the record of your address and you do not have to send us your address for future orders.

2. Q: Do you retail or wholesale? If wholesale, what is the minimum order?
A: So far we specialize in wholesale mostly.Normally the minimum quantity is 3-4 pieces each style.

3.Q:What currency is the price based on your website?

A: The prices are all listed by US Dollar. We also accept other currency like EUR,GBP for payment according to current conversion rate.

4. Q: Does the price included shipping cost or not? If not, how much is the shipping cost?
A: The price is for wholesale without shipping cost. Shipping cost is calculated according to different country and weight of order. Detail calculation as follow:

Area  First 0.5kg  Add 0.5kg Indonesia,Malaysia,Australia Philippines,Thailand,Singapore 13USD 4USD Europe(UK,Italy,etc.),Canada 19USD 6USD United States 16USD 6USD Bangladesh,India 22USD 6USD Argentina,Brazil,Colombia,Cuba,Mexico 22USD 7USD Bahrain,Iran,Iraq,Israel,Jordan,Kuwait 29USD 9USD Kazakhstan,Russia,Ukraien,Poland 30USD 9USD

5. Q: How are the goods delivered and how long?
A: Goods are delivered by air express like EMS,DHL,UPS etc.We recommend to use EMS because it is proved to be safe and fast based on lower cost.You will receive the goods within one week. We also put a profoma invoice with the parcels and declare lower value as gifts so you do not have to pay any tax to the customs. 

6. Q: How to track the status of the shipment?
A: Tracking number can be showed on carrier websites. All EMS numbers can be firstly tracked on http://www.ems.com.cn/english-main.jsp  

Then for USA parcel it can also be tracked on www.usps.com 

For UK also on www.parcelforce.com/Polling/Polling3.asp   

For Australia on http://ice.auspost.com.au/

For Canada on www.canadapost.ca/cpo/mc/default.jsf 

Other countries see:www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html

7. Q: How to guarantee our benefits?
A: If we make any mistake for the color,size or quality, we accept refund or exchange.Now we accept Paypal as our major payment which is the safest way in the world,our paypal account has reputation of 291.If you have any more questions please do not hesitate to call us any time(7x24 hours) by phone:

0 1 1 8 6-2 0-3 6 4 9 9 9 1 2(office)&1 3 3 6 0 0 2 1 1 9 4(mobile)

or email us to: rockydayhug@hotmail.com

8. Q: I can not find the item I am looking for, how can I search?
A: On the left hand side of our webpage there is a searching engine column,you can search our items by keyword,item name or our item ID.Meanwhile,welcome to send us your ideal items which are not found on our website and we can find for you.