1. Q: How is the feedback of this site?
A: Our site was found for 6 years and have good relationship wth many brand name factories. We have 415 feedbacks of 100% positive on our online store of ebay(you can contact us for the links). Some of our business competitors may defame us as scammer site,but we are honest to do business and cherish every of our customers.We check every item before sending out,and send the parcels with tracking numbers and also provide our phone numbers for customer service contact.
2.Q:What currency is the price on your website?
A: Our prices are all listed by US Dollar. We also accept other currency like EUR,GBP for payment according to current conversion rate.
3,Q:Does the price included shipping cost or not? How much is the shipping cost?
A: All the price on our site are FOB price,not include shipping cost,they are mostly for wholesale(mix retail order is more expensive). Our site will automatically calculate the shipping cost according to your country and weight of your order,then show the total amount when you order by our shopping cart. For customers in Russia,Brazil,Slovakia,Poland,Bahrain please contact us before sending payment as they may need additional postage.We ship orders by air express(8 days arrive) and the postage is very high for light weight,so we suggest ordering more items to save shipping cost.
4,Q:When will my order ship and how long does it take to receive my order?
A:Once we receive your payment,orders will be sent in 1-2 days,and the order will take about 8-9 days to arrive your hand(door to door shipment),we will provide a tracking number to you by email and also type it in the order list of your account page on our site.We also put a profoma invoice with the parcels and declare low value as gifts so you do not have to pay any tax to the customs.
5. Q: How to track the status of the shipment?
A: Tracking number can be showed on carrier websites. All EMS(Worldwide Express Mail Service) numbers can be firstly tracked on http://www.ems.com.cn/english.html
After 2 days the number will also showed on your national tracking sites please check this link for different countries: http://www.ems.com.cn/mailtracking/e_cha_xun_lian_jie.html
6,Q:Do you offer discounts for large order(volume purchase)?
A:Yes,shipping cost will be showed in your shopping cart,the calculating system on our site will reduce shipping cost along with your order amount increases,so more discounts will be given for larger order.
7,Q:How to order from your site?
A:
Way one: For non members you can directly add the items you need to the shopping cart,modify your order or continue shopping if you like more,then follow the steps to checkout and input your name,email and deliver address,payment information etc..After complete the process steps we will send you an email specified how to pay,then after payment received we send the order for you providing a tracking number.
Way two: Register an account on our site to become our member(please remember your user name and password).When you come back next time you can log in so you do not have to input your information(address,phone number etc..) again,you can see the detail order status(we update) and tracking number to each order in your account.Order process simply as way one.
Way three:Just send us the item ID, size, color, quantity and your country name to our email(MSN): rockydayhug@hotmail.com We will reply you the total price include shipping cost to your country. After payment received, we ship the products providing a tracking number for you, normally it takes 8 days to arrive your hand.
8,Q: what is the return policy?
A: If you are not happy with your purchase, we accept returns under the following conditions:
1. Notify us within 3 days of receiving your item.
2. Merchandise must be unused and in the same condition.
3. The original invoice must be returned with the item.
4. Return the item within 7 days of receiving it.
